FAQ Page
Payments and Financing
What payment methods do you accept?
What payment methods do you accept?
We accept bank transfer (ACH), cashier's check, credit/debit card, and financing through our trusted third-party financing partners. Please note that we do not accept personal checks — all checks must be a cashier's check issued directly from a bank.
Are there any fees for paying by credit card or ACH?
Are there any fees for paying by credit card or ACH?
Because we are competitively priced, we are unable to absorb bank processing fees. As a result, the following fees apply:
- Credit/Debit Card: 3.5% processing fee
- ACH (Bank Transfer): 1% processing fee
- Cashier's Check or Cash: No fees
Do you require a deposit?
Do you require a deposit?
Yes. We require a 50% deposit to partially secure the parts needed for your build and to begin fabrication. The remaining 50% balance is due upon pickup of your equipment or prior to shipping. Your deposit amount will be clearly outlined in your order agreement.
What happens after I make my deposit?
What happens after I make my deposit?
Once your deposit payment has been received, you are added to our build queue. We begin pulling together the necessary parts for your equipment and add you to our fabrication schedule. We'll keep you informed throughout the process.
Do you offer financing?
Do you offer financing?
Yes! In fact, about 50% of our customers choose to finance their equipment — it's a great way to preserve cash flow within your business. We work with two trusted financing partners, Clicklease and Trio, both of which have an excellent track record and have successfully worked with many of our customers. Each partner offers different options to fit your needs. You can connect with our financing partners using the link at the top of our website.
Which financing partner is right for me?
Which financing partner is right for me?
Clicklease and Trio each offer different programs, so the best fit will depend on your business needs and qualifications. We recommend exploring both options using the financing link at the top of our website to find the plan that works best for you. Feel free to contact us if you have questions along the way.
When is my final payment due?
When is my final payment due?
Your remaining 50% balance is due upon pick up or prior to shipping of your equipment. Our team will confirm the exact amount and timing with you ahead of your shipping or pick up date.
Important: Equipment must be 100% paid in full at the time of pick up or prior to shipping — no pending payments will be accepted. If you are paying by ACH bank transfer, please be aware that ACH payments can take up to one week to fully process. Please plan accordingly and ensure your payment has fully cleared before your scheduled pick up date. We recommend submitting ACH payments well in advance to avoid any delays.
Who do I contact if I have a question about my payment or invoice?
Who do I contact if I have a question about my payment or invoice?
For any billing or payment questions, please reach out to our team at 503-403-6185 or Tim@expertpowerwash.com and we'll be happy to assist you.
Build Process
What happens after my equipment build is approved?
What happens after my equipment build is approved?
Once we have your signed approval and a 50% deposit on file, your build is officially entered into our production queue. From there, we get to work right away on the steps below.
How does the parts ordering process work?
How does the parts ordering process work?
We begin by ordering any parts needed for your specific build that aren't already stocked in our shop. We do keep the most popular components on hand to help reduce wait times, but specialty or unique items may need to be sourced, which can affect lead times.
What is the fabrication queue?
What is the fabrication queue?
At the same time we're ordering parts, we add your build to our fabrication queue. We stock the most common fabrication materials to help keep things moving, but custom or less common items may require additional time.
What is the mock-up process?
What is the mock-up process?
Once your equipment is out of fabrication and all required parts have been received, we move into the mock-up phase. During this stage, we lay out your full build with all equipment placed — but not yet bolted down. This allows us to verify fitment and make any necessary adjustments before final assembly begins.
Will I be contacted during the build?
Will I be contacted during the build?
Absolutely. One of our build technicians will reach out if any questions, changes, or fitment issues arise during the mock-up process. Keeping our customers involved every step of the way is something we take seriously, and you can expect clear communication throughout.
What if I want to make changes after the build has been finalized?
What if I want to make changes after the build has been finalized?
We completely understand that needs can change, but please keep in mind that any modifications made after the build has been finalized may slow down the overall process. We encourage you to review all details carefully during the approval stage to avoid delays.
How will I know when my build is complete?
How will I know when my build is complete?
As we approach completion, we will reach out to you directly to go over the finishing details and begin coordinating either pickup or delivery of your equipment — whichever works best for you.
Have more questions? Don't hesitate to reach out to our team — we're happy to help.
In-Person Pickup
Do you recommend in-person pickup?
Do you recommend in-person pickup?
Absolutely — in-person pickup is our preferred and highly recommended option. When you come to us, our team dedicates two full hours to walking you through every detail of your new equipment, covering operation, maintenance, and hands-on training. Getting real experience with the equipment before you leave sets you and your team up for long-term success.
What can I expect during the pickup appointment?
What can I expect during the pickup appointment?
Beyond the technical walkthrough, we genuinely love meeting our customers and spending one-on-one time getting to know you. It's more than a transaction — it's the beginning of a great working relationship.
Should I bring anyone with me?
Should I bring anyone with me?
Yes! We strongly recommend bringing additional technicians or team members so everyone can take full advantage of the in-person training. The more people who go through the walkthrough, the better prepared your whole team will be.
Any other tips for pickup day?
Any other tips for pickup day?
Bring a camera or use your phone to record key points throughout the training session. This footage becomes an invaluable reference guide you and your team can revisit anytime down the road.
Shipping
Do you offer shipping?
Do you offer shipping?
Yes, we ship nationwide. We work exclusively with a private, trusted professional transport company that specializes in moving equipment safely and efficiently. Our transport partner is fully insured, and your equipment is completely covered throughout the entire delivery process to ensure it arrives in the same clean, safe condition it left in.
What do I need to have ready for delivery?
What do I need to have ready for delivery?
Please plan ahead for the following:
- A commercial location where a semi truck can easily maneuver in and out
- Access to a forklift for the offloading process
Please note that the transport driver is solely responsible for driving — he is not able to unload the equipment. Having a forklift and operator ready at the time of delivery is essential.
How do I know my equipment was loaded safely?
How do I know my equipment was loaded safely?
We thoroughly document the entire load process on our end before your equipment leaves our facility. This documentation is retained on file and ensures your equipment was secured properly from the start.
Can I get a video walkthrough of my equipment before it ships?
Can I get a video walkthrough of my equipment before it ships?
Yes! Personal video walkthroughs are available at no charge upon request. Just let us know before your equipment ships and we'll make it happen. This is a great option to help familiarize yourself with the equipment ahead of delivery.
How much does shipping cost?
How much does shipping cost?
Shipping prices can vary significantly depending on weather conditions, your location, and the transport route. As a general reference, private transport to East Coast locations runs around $3,000, with costs coming down the closer you are to us. We work hard behind the scenes to partner your load with other shipments heading in your direction to help bring costs down whenever possible. Our trailers and skids are large, heavy pieces of equipment that require special care and planning — there's a lot that goes into the process, and we take it seriously.
Is shipping still worth it given the added transport cost?
Is shipping still worth it given the added transport cost?
Here's something worth considering — we are based in Oregon, which hasno state sales tax. Depending on where you're located, the tax savings on your equipment purchase can offset a significant portion of the shipping cost. Many customers find that when you factor in what they would have paid in sales tax elsewhere, we remain a very competitive option even with shipping included. It's something to keep in mind when comparing your options.
How will I know when my equipment is arriving?
How will I know when my equipment is arriving?
Your transport driver will have your contact information and will be in touch to keep you updated on the estimated time of delivery. You won't be left guessing.
International Shipping
Do you ship internationally?
Do you ship internationally?
Yes! We are proud to have equipment builds operating all around the world and welcome international customers. Seeing our equipment put to work on a global scale is something we take great pride in.
How does international shipping work?
How does international shipping work?
Due to the complexities involved with international tariffs, duties, and customs regulations, we ask that the customer arrange their own shipping and transport. This ensures the process is handled correctly on your end and avoids any unexpected complications.
Are there any additional fees for international orders?
Are there any additional fees for international orders?
Additional fees may apply to crate and prepare your equipment for international shipping. Please reach out to our team ahead of time so we can discuss your specific needs and make sure everything is properly packaged and ready for the journey.
Have more questions? Don't hesitate to reach out to our team — we're happy to help.
Equipment Build Times
How long does it take to build my equipment?
How long does it take to build my equipment?
We target a 30-day build timeframe for most equipment. This is our standard window for the majority of builds and allows our team the time needed to complete every detail of your equipment the right way.
Does every build take 30 days?
Does every build take 30 days?
Most standard builds fall within our 30-day timeframe. However, complex or fully custom builds may require additional time depending on the scope of the project. If your build has unique specifications, we’ll communicate expectations with you upfront.
Why does it take that long — can you build it faster?
Why does it take that long — can you build it faster?
We understand that getting your equipment in service and making money as quickly as possible is important to you. That’s exactly why we follow a detailed, structured build process rather than rushing equipment out the door. Every hose clamp is properly secured, every bolt is tightened to precision specifications, and every step is completed with care. Cutting corners on any detail isn’t something we’re willing to do.
What sets your build process apart?
What sets your build process apart?
We have a very thorough, systematic process for completing every build. Our team takes great pride in the craftsmanship that goes into each piece of equipment — no detail is too small. We are firmly focused on quality over quantity, which means your equipment gets the attention it deserves from start to finish.
Can I trust that my equipment will be built right?
Can I trust that my equipment will be built right?
Absolutely. Every build that leaves our shop is built with pride. We treat each project as if our own name is on it, because in many ways it is. Our reputation is built one build at a time, and we hold ourselves to a high standard every single time.
